Welcome to TungaPharma's Privacy Policy

1. Introduction
   This Privacy Policy outlines how TUNGAPHARMA ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services.
2. Who We Are
   TUNGAPHARMA is an online platform that enables users to browse and purchase non-prescription pharmaceutical and wellness products from registered pharmacies or other wellness stores in Rwanda.
3. Scope of This Policy
   This policy applies to all personal data collected via our website, mobile site, or customer service interactions.

Personal Information We Collect

4. Information We Collect
   
   • Contact details (name, email, phone number, address)
   • Payment and transaction details (mobile money or card payment info)
   • Technical data (IP address, browser type, device info)
   • Usage data (how you use the website)

How We Collect Personal Information

5. Direct Collection: When you create an account, place an order, or contact us.
6. Automated Collection: Through cookies and analytics tools.

How We Use Your Personal Information

7. Purposes
   • To process orders and manage deliveries
   • To provide customer service and updates
   • To improve our website and services
   • To personalize user experience
   • To meet legal obligations
8. Legal Basis for Processing
   • Contractual necessity
   • User consent
   • Legal compliance
   • Legitimate interests

Sharing Your Information

9. We may share your data with:
   • Partner pharmacies for fulfilling orders
   • Delivery partners
   • Government authorities if legally required

Data Security & Retention

10. Security: We use SSL encryption, secure servers, and access controls.
11. Retention: We keep your data only as long as needed for our services and compliance.

Your Rights

12. You have the right to:
    • Access, update or delete your personal data
    • Request to stop receiving marketing messages
    • Object to or restrict certain processing
13. Cookies: You can disable or manage cookies in your browser settings.

Children’s Privacy

14. Our services are not directed to children under 16. We do not knowingly collect their data.

Policy Updates

15. We may update this Privacy Policy occasionally. The latest version will always be available on this page.

Contact Us

16. For any questions or privacy requests, please contact:
    • Email: tenzony@tungapharma.com
    • Address: Kigali, Rwanda