Privacy Policy & Terms of Use

Terms of Use

  1. Acceptance of Terms: By accessing or using 3TZ'S website (www.tungapharma.com), you agree to comply with these Terms of Use.
  2. Account Responsibility: Users are responsible for maintaining the confidentiality of their account and password and for all activities under their account.
  3. Use of Services: You agree to use our platform only for lawful purposes and not to engage in fraudulent, harmful, or abusive activity.
  4. Orders & Payments: All orders are subject to acceptance by the vendor. Payment must be completed as indicated during checkout.
  5. Content: All content provided on the website, including product descriptions, images, and text, is for informational purposes only and remains the property of 3TZ'S or its vendors.
  6. Intellectual Property: You may not reproduce, distribute, or create derivative works from our content without written permission from 3TZ'S.
  7. Limitation of Liability: 3TZ'S is not liable for indirect, incidental, or consequential damages arising from the use of the platform.
  8. Governing Law: These Terms are governed by the laws of the Republic of Rwanda. Disputes shall be resolved in Kigali, Rwanda.
  9. Changes to Terms: 3TZ'S may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

Privacy Policy

By 3TZ'S | 1 Sep 2025 | 8 mins read
  1. Introduction: This Privacy Policy outlines how 3TZ'S ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services.
  2. Who We Are: 3TZ'S is an online platform that enables users to browse and purchase pharmaceutical, wellness, and personal care products from registered vendors in Rwanda.
  3. Scope of This Policy: Applies to all personal data collected via our website, mobile site, or customer service interactions.
  4. Information We Collect:
    • Contact details (name, email, phone number, address)
    • Payment and transaction details (mobile money or card info)
    • Technical data (IP address, browser type, device info)
    • Usage data (how you use the website)
  5. How We Collect Personal Information:
    • Direct Collection: When you create an account, place an order, or contact us.
    • Automated Collection: Through cookies and analytics tools.
  6. How We Use Your Personal Information:
    • Process orders and manage deliveries
    • Provide customer service and updates
    • Improve website and services
    • Personalize user experience
    • Meet legal obligations
  7. Sharing Your Information:
    • Partner vendors for fulfilling orders
    • Delivery partners
    • Government authorities if legally required
  8. Data Security & Retention:
    • Security: SSL encryption, secure servers, access controls
    • Retention: Keep data only as long as needed for services and compliance
  9. Your Rights:
    • Access, update, or delete your personal data
    • Stop receiving marketing messages
    • Object to or restrict processing
  10. Children’s Privacy: Our services are not directed to children under 16. We do not knowingly collect their data.
  11. Policy Updates: We may update this Privacy Policy occasionally. The latest version will always be available on this page.
  12. Contact Us:
Last Updated: 2025